Talkdesk
JANUARY 2, 2020
There are a ton of features that we love: custom numbers that help us track our ads, custom IVRs, call recording, live reporting, call monitoring, call queue, non-business hours forwarding. Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage.
Inbenta
AUGUST 17, 2021
Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more. Audiocodes.
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Playvox
APRIL 21, 2023
An omnichannel customer support center connects customers’ interactions no matter where they take place. Zendesk reports that only one-third of contact centers are omnichannel, so there’s a real competitive advantage to offering your customers a more fluid experience.
NICE inContact
NOVEMBER 26, 2018
Clearly the pendulum had swung too far in one direction and a total focus on cost reduction led to some notable hiccups in customer satisfaction and retention for early adopters. Without access to interaction analytics or call recordings from the outsourcer, your business may miss out on these key customer insights.
GetFeedback
JANUARY 19, 2020
The main weakness of surveys is they tend to get input from very happy or unhappy customers. Response rates of 10% or less are common for general customer satisfaction surveys , leaving CX leaders to wonder: What do all those other customers think? Indirect or inferred feedback from analyzing customer interaction data.
Talkdesk
FEBRUARY 16, 2021
Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs. These capabilities are increasingly important as organizations seek to make many of their WFH policies permanent.
Avaya
JUNE 18, 2018
Automated Quality Management can take your quality assurance program to the next level by automating scoring for some or all questions on an evaluation form—empowering quality managers to shift resources from scoring customer interactions to focus on coaching agents, so they can improve customer satisfaction and employee engagement.
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