CSM Magazine

MAY 31, 2023

In the heart of every successful business, a strong commitment to customer satisfaction is always present. One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience.

Call Center 52

Call Center Call Recording Customer Service Representative Metrics 52

Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. An omnichannel customer support center connects customers’ interactions no matter where they take place.

Omnichannel 95

Omnichannel Customer Experience Contact Center Social Media 95

Talkdesk

JULY 20, 2016

Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service.

Customer Service 40

Customer Service 2011 Call Center Customer Centricity 40

CSM Magazine

OCTOBER 30, 2019

Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences.

Customer Experience 40

Customer Experience Contact Center Average Handle Time Call Recording 40

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. . Ready to discover more?

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

ProProfs Chat

APRIL 19, 2019

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. It needs no mention that buyers love excellent customer service. Customer service is not a department – it’s everyone’s job. Customer Service Through Multiple Channels.

Sales 85

Sales Customer Service Multi-Channel Marketing 85

Talkdesk

OCTOBER 29, 2020

Customers now expect a differentiated, consistent, personalized and fast CX that is always accessible — whether they’re interacting with a customer service representative, a sales associate, a service technician or any other employee at your company. They can also save interaction details (e.g.,

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50