CEM Customer Experience Professionals Customer Journey Workshop 
Ian Williams
APRIL 29, 2016
Just over four years ago, I wrote a blog post called “ Who owns Customer Experience ?”. The purpose of the post was to attempt to establish the best ‘place’ within the business to ‘house’ the Customer Experience professionals. One tongue-in-cheek argument is to sack all of your customer experience professionals.
Strativity
JULY 16, 2014
Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .
Expert insights. Personalized for you.
94 
Let's personalize your content