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Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Certified Customer Experience CCXP Certification program.

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Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung.

eglobalis

Vernetzung Ihrer Unternehmung mit den besten Fachleuten und CX-/CEM-Managern. Unterstützung bei der Gestaltung Ihrer individuellen Customer Experience und der Schaffung innovativer Ideen mit Design-Thinking, Service-Design und anderen Techniken zur Entwicklung von Kundenstrategien. View our services. Work With Us.

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What's in a Name?

Innovative CX

As we know all functions have some role in the end-to-end customer experience. There is one function that plays an important role in managing the customer’s journey in organizations, that of the customer experience professional. Check out our resources, job boards and member to member sharing.

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Happy CX Day!

Clarabridge

Highlighting the efforts of customer experience professionals who continuously strive to raise the bar for achievement and innovation in the CX field, this day marks an opportunity for Clarabridge to reflect upon our company’s role in the space.

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Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014

Strativity

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .

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Customer Experience Strategy – 30 Ways to go about

SurveySparrow

It is defined as a multi-channel approach to marketing, sales and serving customers in a way that the customer experience doesn’t change across different platforms. In short, it means that the customer experience should be the same across all channels. Stop Imitating and Start Innovating.