CSM Magazine

SEPTEMBER 27, 2016

CX network in partnership with Telecoms IQ are extremely excited to announce that the agenda for CEM in Telecoms Global Summit 2017 is now available to download! Download the agenda to view more details on how: Liberty Global have been transforming the organisation since 2014 with a cross-border Voice of the Customer program.

CEM 40

CEM 2017 2014 Download 40

Lumoa

MARCH 5, 2018

Instead of online catalogue, they have to download a pdf or even order a paper brochure. For a growing number of B2B companies, the pathway to growth will be through CEM. Digital" has become a standard not only for B2C customer interactions but also for B2B customer experiences. Does it sound familiar?

B2B 121

B2B B2C Customer Experience CEM 121

Bold360

AUGUST 18, 2020

Customer Engagement Maturity (CEM): Where Are You & Where Should You Be? We’ve developed a Customer Engagement Maturity (CEM) model to help decision-makers evaluate their current maturity in customer engagement, identify their CEM gaps, and define a strategy for optimization. Trends Shaping Customer Engagement & CEM.

Customer Engagement 52

Customer Engagement CEM Engagement Multi-Channel 52

PeopleMetrics

SEPTEMBER 12, 2019

Native Mobile App: refers to customers who download a company’s iOS or Andriod app, and feedback is gathered about their experience with it. Field Services: customers interact with a company in their home. No matter how your customer interacts with you, the ultimate goal is to have a consistent “omnichannel” experience.

Touchpoint 91

Touchpoint Feedback CEM Contact Center 91

ENGAGE.cx

JULY 9, 2015

For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. Before they arrive, they download their hotel app, check-in, and bypass the registration desk. Customer departs on trip.

Customer Experience 66

Customer Experience Hotels 2014 2025 66

SurveySensum

APRIL 21, 2023

SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. SurveySparrow Surveysparrow is a complete omnichannel experience management platform. It allows users to create interactive and engaging forms, quizzes, surveys, and polls.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

ENGAGE.cx

JULY 9, 2015

For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. Before they arrive, they download their hotel app, check-in, and bypass the registration desk. Customer departs on trip.

Customer Experience 40

Customer Experience Hotels 2014 2025 40