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Remove Chief Customer Officer Remove Effort Score Remove Roadmap Related Topics
Return on Investment NPS Voice of Customer Customer Care Customer Insights Customer Experience Management Measurement Net Promoter Score Feedback ROI More Related Topics >
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Apply a Little Human WD-40 to your Customer Friction Problems

CCO Council

OCTOBER 2, 2019

If every customer interaction is wrought with friction, bureaucracy, complexity, or wasted time, there can never be real loyalty and certainly not high lifetime value. How can you reduce customer friction or effort and become Easy to Do Business With? Another capability is the Roadmap & Strategy function.

Chief Customer Officer 40
Chief Customer Officer Effort Score Metrics Workshop 40
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Wootric ranks #1 in ROI in Experience Management | G2 Grid Report for Fall 2020

Wootric

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Experience management platforms help businesses bridge the gap between the experiences they believe they are delivering to customers and the experiences customers are actually receiving.

ROI 52
ROI 2020 Net Promoter Score Return on Investment 52
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