CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Call Experts

OCTOBER 5, 2023

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Customers expect to have their needs and opportunities looked out for. Creating a culture of service in your organization requires a shift in both skillset and mindset.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

SurveySensum

FEBRUARY 20, 2024

Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52