CSM Magazine

FEBRUARY 1, 2024

Here are some examples: Solved communication issues by implementing active listening training for 20% of the entire company. Supported management in efforts to increase productivity by motivating employees through improved rewards programs. Increased customer engagement with weekly social media question and answer sessions.

Net Promoter Score 52

Net Promoter Score Social Media Rewards Programs Customer Retention 52

CSM Magazine

AUGUST 7, 2020

Most importantly, they ensure customer satisfaction whether face-to-face, over the phone, or through email. Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. Customers are always first. Communication is a habit.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

Retently

MARCH 18, 2024

Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

LiveChat

AUGUST 14, 2019

This shows consumers your company’s commitment to customer service and willingness to help beyond a general inquiry page. In this example, the customer service representative is eager to help solve this consumer’s issue. Who knew you could gain customers from responding negative reviews? Give thanks.

Consumers 53

Consumers Rewards Programs Social Media Customer Service Representative 53

CSM Magazine

SEPTEMBER 6, 2021

Many businesses now use an omnichannel customer service platform to offer seamless support to customers by email, live chat, or any other popular channels of communication from a single application. You can also use social media platforms like Facebook and Twitter to offer quick and efficient customer support.

Loyalty 52

Loyalty Social Media Rewards Programs Customer Retention 52

SurveySparrow

JUNE 22, 2023

Starbucks Sector: Food & Beverage Starbucks has successfully utilized technology to enhance its customer experience. Slack Sector: Software Slack, a platform that facilitates team collaboration, delivers an outstanding customer experience through its user-friendly design and responsive customer support.

Customer Journey Mapping 52

Customer Journey Mapping Customer Experience E Commerce E-support 52