5 Top Customer Service Articles For the Week of December 28, 2020
ShepHyken
DECEMBER 28, 2020
I’ve always posed the question to my clients with loyalty programs, “If you took away the points and perks, would the customer still want to do business with you?”. Excellent Customer Service? I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage. It Starts at the Top!
Let's personalize your content