Kustomer
OCTOBER 14, 2020
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, if the customer experience is tainted with one poor interaction, customer loyalty can be lost. 6 Ways to Maintain a Strong Customer Service Strategy.
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Know your customer. The key to reaching this powerful demographic is by understanding that technology is central to their being. Personalization.
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Kustomer
NOVEMBER 3, 2022
To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service? What Is Proactive Support?
Magellan Solutions
APRIL 4, 2024
Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? But that’s not all!
Team Support
APRIL 3, 2020
For example, companies that “master” support operations can leverage their expertise as an impactful competitive advantage. Predicaments like this not only hurt customer trust but also the mood of the entire support team. Occasionally try being your own customer.
Think Customers
NOVEMBER 11, 2019
As business leaders focus their attention on growth, understanding customers’ needs and expectations, developing strong customer relationships, and driving loyalty are business imperatives. And the companies that deliver smarter customer support in the contact center will have a significant competitive advantage on every front.
Talkdesk
APRIL 28, 2016
More than ever, businesses have become focused on forging strong, meaningful relationships with their customers. We have powerful brands like Nordstrom, American Express and Zappos proving to the world that customer service can actually be a source of sustainable competitive advantage, not just another expense on the balance sheet.
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