TechSee

OCTOBER 9, 2018

Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. The human propensity for visual images – or the power of visualization – has been proven to improve efficiency of communications and improve customer satisfaction.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

CSM Magazine

JUNE 12, 2020

This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. In contrast, omnichannels avoid adding new digital technologies to an already siloed system.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52