Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. Often they’re either biased, not timely or not actionable.

Customer Experience 52

Customer Experience White Paper Contact Center Competitive Advantage 52

SurveySparrow

APRIL 11, 2021

Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage. Sign-up forms on your website and other interaction touchpoints. Measure the results and analyze them. Free consultation calls.

Social Media 98

Social Media Metrics Webinar Demo 98

PeopleMetrics

FEBRUARY 11, 2015

They are measuring Net Promoter Scores (NPS scores) and Customer Satisfaction levels in real-time. This is baffling due to a commonly held definition of customer experience: " the sum of all experiences at various touchpoints a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier.

Sales 79

Sales White Paper Net Promoter Score B2B 79

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40