Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. It is therefore imperative that company websites and mobile apps use location as part of the experience they deliver – there’s no point providing opening hours for a store that is miles away from the user, for example.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Eptica

JUNE 3, 2016

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Published on: June 03, 2016. There are three areas to focus on: 1. Share this page on: Tweet.

Customer Service 56

Customer Service Social Media 2014 Contact Center 56

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. And 2017 shows no signs of that slowing down.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Tricia Morris

FEBRUARY 19, 2016

Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement ).

Customer Service 70

Customer Service 2015 2016 Contact Center 70

ProProfs Chat

MAY 6, 2020

Takeaway: In this section of online customer experience statistics, we’ve noticed what all the companies across the globe wish to achieve through marketing with respect to customer experience. They wish to create an end-to-end experience for customers that allows them to stay connected with the brand from the first point of contact.

2020 66

2020 Customer Experience E Commerce E-support 66