CX Prediction 2022.2 — Surveys Are Just the Start
SurveyGizmo
NOVEMBER 4, 2021
As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. A customer support agent runs a report on top-tier players for your favorite game and your profile appears. Three questions and you’re done. You get back to playing your game.
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