Stella Connect
MARCH 30, 2022
Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.
Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. We hear this in our own conversations with customer service leaders. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”.
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ShepHyken
JUNE 21, 2021
The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.
ShepHyken
APRIL 14, 2024
Over 90% of businesses today offer a loyalty program. Some examples like a Nike loyalty program set the standard for rewards programs – and it’s possible to replicate the same in your store. They have built an incredibly huge base of loyal customers. Connect with Shep on LinkedIn.
CSM Magazine
AUGUST 23, 2022
The Ties That Bind: Creating a better customer experience through the quality of service you offer should parallel each other. Create an emotional connection with your customers by creating special offers and promotions, turning repeat customers into avid fans. Loyalty rewards programs.
ShepHyken
APRIL 20, 2020
My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business.
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