Customer Experience Management Defined: How is it Different From CX?
Experience Investigators by 360Connext
MAY 11, 2021
Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. This does require manual effort and can be time-consuming, so automate whatever parts you can. THIS is why governance is so critical.
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