Solvvy

NOVEMBER 30, 2022

Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.

Virtual Agent 62

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Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. Successful digital transformation requires buy-in from across the entire company, as a siloed approach will quickly fail due to a lack of cohesion, resulting in a disjointed customer journey.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

ShepHyken

OCTOBER 5, 2020

Forever-Changed Buying Patterns Mean Rethinking Customer Loyalty by Mary Jo Yafchak. Street Fight) The new consumer buying trends — and the business measures put in place to adapt to them — will likely become a permanent fixture even as the economy enters a recovery phase. This is a very short article but consider its main message.

2020 66

2020 Article Customer Service Hospitality 66