Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. When implemented, customers no longer need to answer questions to prove their identity.
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Comm100
AUGUST 17, 2022
Answer: “The companies that figured this out started investing in this, started training people to deliver on it, not just frontline customer service reps, but entire organizations go through training to be more customer-focused. Everybody has a customer, whether it be the outside customer or an internal customer.
ShepHyken
OCTOBER 5, 2020
Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020) by Veronica Krieg. Sharpen Technologies) 2020 didn’t cancel National Customer Service Week. This is a very short article but consider its main message. Thank you, Jeremy!
Interactions
JANUARY 14, 2021
Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. Successful digital transformation requires buy-in from across the entire company, as a siloed approach will quickly fail due to a lack of cohesion, resulting in a disjointed customer journey.
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