VDS

SEPTEMBER 17, 2020

There are many innovative ways to improve the experience for both your employees and customers. Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. When implemented, customers no longer need to answer questions to prove their identity.

Virtual Agent 52

Virtual Agent Customer Service Contact Center Average Handle Time 52

Comm100

AUGUST 17, 2022

Shep Hyken, CX expert and a New York Times best-selling author sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, to discuss the state of customer experience (CX) today. They discussed why and how CX expectations have grown so high, what brands can do to meet these demands, and Shep’s opinion on the future of CX.

Airlines 75

Airlines Virtual Agent Omnichannel 2010 75

Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. Successful digital transformation requires buy-in from across the entire company, as a siloed approach will quickly fail due to a lack of cohesion, resulting in a disjointed customer journey.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

ShepHyken

OCTOBER 5, 2020

Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020) by Veronica Krieg. Sharpen Technologies) 2020 didn’t cancel National Customer Service Week. 7 Ways to Earn and Build Customer Loyalty for Your Business by Brian Meert. Thank you, Jeremy!

2020 66

2020 Article Customer Service Hospitality 66