Consumers Customer Service Training Download Loyalty Programs 
ShepHyken
FEBRUARY 18, 2024
While subscription models play a role, a crucial strategy involves identifying customer interests. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Connect with Shep on LinkedIn.
ShepHyken
APRIL 25, 2022
Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. Consumers may turn to Lyft.
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ShepHyken
FEBRUARY 4, 2024
In short, if you provide bad service, be prepared to lose sales/money. Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. But in 2023, these six retailers and brands set new standards of what loyalty can be.
ShepHyken
FEBRUARY 1, 2021
Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS.
ShepHyken
FEBRUARY 24, 2020
(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience? Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 13, 2017
(Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017. Here are five of ten trends in customer service we all need to pay attention to. And, to get the other five you’ll have to download the full report. Well worth it!
ShepHyken
JULY 11, 2016
Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” 6 Quick Tips To Improve Every Customer Support Email You Send by Jack Plantin.
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