What is a Dichotomous Question — Dichotomous Survey & Examples
SurveySparrow
JULY 5, 2022
Have you visited this hospital earlier? For someone who answered Yes to the previous question, you could follow up with the following question: What prompted you to return to our hospital? Forces the consumer to make a choice. CSAT’s full form is Customer Satisfaction and it is a measurement of customer satisfaction.
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