Contact Center, Loyalty Programs and Rewards Programs

Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

DECEMBER 13, 2022

loyalty programs on average. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. The Downlow on Loyalty: Reciprocity is Key.

Loyalty Programs

Loyalty Programs Loyalty Social Media Rewards Programs

How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

MAY 3, 2017

Companies ahead of the curve recognize the critical role that customer service plays in winning people over, and the best travel and hospitality brands are stepping up their game with white-glove service and concierge contact centers to transform travelers from simply being loyal, to being proactive brand advocates.

Hospitality

Hospitality Travel Brands Airlines

CXDNA Update

Building a Better Loyalty Program (and the Reward for Getting It Right)

How to create loyal customers and brand evangelists in the travel and hospitality industry

Webinars

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