Stella Connect
NOVEMBER 11, 2021
Building an effective customer service rewards program means juggling multiple tasks all at the same time. Keep reading for our tips on how to streamline your customer service rewards program to keep your agents motivated, engaged, and inspired. Recognition has the power to drive performance and business success.
Stella Connect
MARCH 30, 2022
Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.
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Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.
Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.
Playvox
MAY 26, 2022
For your remote agents, however, it’s often all work with little reward. In addition to feeling the mental and emotional weight of consumer-facing jobs, remote contact center agents are experiencing redundancy that can make their jobs feel tedious. Improve Your Remote Contact Center Agent Training Program.
Calabrio
APRIL 27, 2017
The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. These are cases only a contact center agent can handle, and the more experienced the agent, the better. Keeping your contact center agents engaged. Provide them flexibility.
Calabrio
APRIL 27, 2017
The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. These are cases only a contact center agent can handle, and the more experienced the agent, the better. Keeping your contact center agents engaged. Provide them flexibility.
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