Stella Connect
NOVEMBER 11, 2021
Building an effective customer service rewards program means juggling multiple tasks all at the same time. Keep reading for our tips on how to streamline your customer service rewards program to keep your agents motivated, engaged, and inspired. Recognition has the power to drive performance and business success.
Playvox
MAY 26, 2022
For your remote agents, however, it’s often all work with little reward. In addition to feeling the mental and emotional weight of consumer-facing jobs, remote contact center agents are experiencing redundancy that can make their jobs feel tedious. Improve Your Remote Contact Center Agent Training Program.
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Calabrio
APRIL 27, 2017
To the outside observer, advancements in modern technology have diminished the importance of contact agents. The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Keeping your contact center agents engaged. Provide them flexibility.
Calabrio
APRIL 27, 2017
To the outside observer, advancements in modern technology have diminished the importance of contact agents. The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Keeping your contact center agents engaged. Provide them flexibility.
Calabrio
APRIL 27, 2017
To the outside observer, advancements in modern technology have diminished the importance of contact agents. The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Keeping your contact center agents engaged. Provide them flexibility.
BlueOcean
DECEMBER 13, 2022
Gas, grocery, fashion, technology… and probably more. loyalty programs on average. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales.
CSM Magazine
DECEMBER 10, 2021
As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Avtex partners with leading technology vendors like Microsoft and Genesys to address CX challenges through CX design and orchestration.
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