Stella Connect

NOVEMBER 11, 2021

Building an effective customer service rewards program means juggling multiple tasks all at the same time. Keep reading for our tips on how to streamline your customer service rewards program to keep your agents motivated, engaged, and inspired. Powering Agent Incentives with Customer Feedback.

Rewards Programs 93

Rewards Programs Customer Service Fashion Contact Center 93

Stella Connect

MARCH 30, 2022

Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.

Rewards Programs 52

Rewards Programs Call Center Contact Center Culture 52

Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.

Rewards Programs 61

Rewards Programs Call Center Contact Center Culture 61

Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.

Rewards Programs 40

Rewards Programs Call Center Contact Center Culture 40

CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Listen to your Employees and Create a Feedback Loop to Promote Long-Term Alignment —Your employees know exactly what they need to best serve the customer.

Omnichannel 98

Omnichannel Employee Experience Rewards Programs Touchpoint 98

Ann Michaels and Associates

JUNE 15, 2020

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. Prompt follow-up with customers can help contact centers drive increases in NPS. Often, simply hearing that feedback was received improves a customer’s perception of your company.

NPS 59

NPS Net Promoter Score Customer Experience 2003 59

Ann Michaels and Associates

MARCH 30, 2019

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. Prompt follow-up with customers can help contact centers drive increases in NPS. Often, simply hearing that feedback was received improves a customer’s perception of your company.

NPS 56

NPS Net Promoter Score Customer Experience 2003 56