CSM Magazine

NOVEMBER 29, 2017

According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience. Most businesses are not designed on big enough margins to sustain this kind of a hit – yet they risk it every day because they believe in their product or service more than their customers’ experience.

B2C 58

B2C B2B Definition Customers 58

CX University

MARCH 27, 2020

I left the technology company I co-founded five years ago to start my new online business. I was very fortunate to be able to work from home – no more long commutes, or endless meetings that produced little innovation, and best of all, I left work politics behind. . Yours may have just started. Make Your Homeworld Sacred.

Reference 96

Reference Healthcare Communication Technology 96

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? Since most loyalty programs still embrace ‘best practices’ from the last century, a huge amount of value is being left on the table. Nobody granted those loans on a whim.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52