BlueOcean

MARCH 14, 2024

Are you well positioned to integrate AI into your customer care? What does it really look like to source a strategic partnership with an outsourced customer care provider? Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. Work backwards if needed.

Contact Center 177

Contact Center Hospitality Article Customer Care 177

BlueOcean

MARCH 14, 2024

Are you well positioned to integrate AI into your customer care? What does it really look like to source a strategic partnership with an outsourced customer care provider? Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. Work backwards if needed.

Contact Center 156

Contact Center Hospitality Article Customer Care 156

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

DECEMBER 10, 2020

From Chinese hospitals using 5G powered robots to conduct health operations to giant manufacturers in the world announcing the launch of 5G phones in the upcoming years, 2020 was all about digital power. According to Gartner, 47% of organizations will depend on chatbots for customer care. billion to $9.4 annual growth rate.

2021 52

2021 Social Media 2020 2024 52

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). The company serves industries, including healthcare, hospitality, retail, automotive, restaurants, and property management. million new customer reviews every month.

2020 47

2020 Management Net Promoter Score Multi-Channel 47