Culture Customer Experience Design Customer Experience Professionals Customer Voice 
CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. this impact the customer and his experience?
CX Journey
FEBRUARY 14, 2018
And customers are still complaining. In other words, customer experience improvement efforts are failing. We advocate, as customer experience professionals, getting to the root cause of issues. We'll incorporate employee input after we hear how our customers feel. Let's start with customers."
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