BlueOcean

OCTOBER 6, 2020

Is There Still Cultural Alignment? Cultures evolve, that much is clear. As these cornerstones of a business transform themselves, the company’s culture may follow suit. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers?

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. Leverage your product or service to create value for your most loyal customers, and your loyalty program will be successful. .

Blog 107

Blog Loyalty Programs Loyalty Lifetime Customer 107

LiveChat

JUNE 8, 2015

Moreover, they engage the audience by launching interesting video campaigns , like a video about a cultural phenomenon: selfies – and all the obsession that goes with it. Nurture customers through a caring relationship. Social media channels give us an opportunity to have conversation with customers and engage with them directly.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

LiveChat

DECEMBER 9, 2016

Moreover, they engage the audience by launching interesting video campaigns , like a video about a cultural phenomenon: selfies – and all the obsession that goes with it. Nurture customers through a caring relationship. Social media channels give us an opportunity to have conversation with clients and engage with them directly.

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

BlueOcean

OCTOBER 4, 2021

In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post.

Customer Experience 194

Customer Experience Magazine 2012 Customer Care 194

BlueOcean

OCTOBER 4, 2021

In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post.

Customer Experience 156

Customer Experience Magazine 2012 Customer Care 156