ChurnZero

JANUARY 28, 2022

Collect feedback and adapt. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. Playing show-and-tell with your new software too early can lead to extraneous feedback, unclear expectations, and a headache for you. Collect Feedback and Adapt. Your team’s feedback is invaluable.

Document 98

Document Feedback Customer Success Call Recording 98

Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

JANUARY 28, 2022

Establish your audience Define clear expectations Execute your rollout strategy Collect feedback and adapt Document everything I’d be lying if I said I came up with these strategies on my own. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. and I stand by that.

Document 52

Document Feedback Call Recording Customer Success 52