Experience Investigators by 360Connext
MAY 11, 2021
How each goal will be measured for success , based on both customer feedback and operational outcomes. Once you know where you’re going with customer experience, then it’s time to find the right tools to get you there. You want technology to enable: Customer feedback and Voice of the Customer programs.
Experience Investigators by 360Connext
DECEMBER 8, 2014
Until the software is updated, or more people are hired, or that awful online portal is changed for good…or…or… You also know that Sally in billing is the hardest working person you know. You know she cares very much about customers. They bring us in to walk through their customer’s experiences.
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Daniel Group
FEBRUARY 5, 2021
What caused you to want to get more feedback from your customers? And we realized years ago it isn’t just about the scores in those surveys, it’s about how we’re treating customers. So, over the last few years, customer experience has taken more of a front seat with Butler. We’ve changed timing.
Totango
FEBRUARY 22, 2021
Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.
ChurnZero
MARCH 25, 2022
To minimize the disruption of a transition and ensure your relationships, both with your customer and your team, come out stronger on the other side, follow this four-step process: Perform a data dump. Debrief internally and schedule a future leadership touchpoint. Debrief internally and schedule a future leadership touchpoint.
Customer Bliss
APRIL 27, 2018
We traverse the customer journey and ask three things for every stage: how is it going, how does it make them feel, and what would help them to meet their need in each stage? Leaders’ connection to customers change when they are involved in these fearless conversations. Do you do this reliably? Make a hard decision.
Qualtrics
OCTOBER 29, 2019
Your customers play a key role in helping coach your employees and has a win-win effect to help drive voice-of-customer change. Here’s how you can use employee coaching to enable better customer experiences. Go straight to the source and use voice-of-customer data in your 1:1 conversations.
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