Influitive

OCTOBER 21, 2015

Brands that focus on developing personal relationships with customers and driving engagement across their lifetime are better able to win, serve and retain customers. Advocate marketing programs can help employees enjoy their jobs more, and in turn, provide better service to customers. Happier, more satisfied employees.

B2B 99

B2B Marketing Social Media Advertising 99

Education Services Group

JUNE 4, 2020

A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. If proven effective in incubation, you then roll the new process out to the rest of your team of Customer Success Managers and your entire customer base. Customers change.

Customer Journey Mapping 52

Customer Journey Mapping Customer Success Customer Journey Communication 52

CSM Practice

MAY 16, 2020

To those of us in customer success, it is even more clear that the pandemic has caused an unprecedented shift that is already affecting our customers, their journeys, their expected business outcomes , and our ability to fulfill them. At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely.

Customer Success 52

Customer Success Financial Metrics Customer Centricity 52

ChurnZero

AUGUST 13, 2021

[A] Anika: We’re in a very, very different space where, first of all, you’re having Customer Success departments report into different heads versus, when I think of Customer Success before, it was a part of Marketing and Sales, and it was an add-on. You want to be considered like a Sales or a Marketing department.

Customer Success 52

Customer Success Webinar Communication Interaction 52

Kustomer

SEPTEMBER 3, 2020

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition. Customer service is still a relatively new department and career path. To go about doing this, one thing Nate suggests is a CX Change Coalition.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

MAY 13, 2022

Tell customer stories with data. “On On the Customer Success side, I tell people you have to lead with the data. If you want to influence a product manager, don’t bring a story, don’t bring an anecdote, don’t bring your energy and your nerves. Sales has ops, no one questions it. Bring your numbers.

Chief Customer Officer 98

Chief Customer Officer Customer Success Feedback Customers 98

ChurnZero

JANUARY 28, 2022

I’ve had the pleasure of working with some incredible teams during my time in Customer Success. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. Customers come and go. New product features launch.

Document 52

Document Feedback Call Recording Customer Success 52