Kustomer

NOVEMBER 4, 2020

In 2020, many businesses closed up shop and transferred themselves completely online. Many are still adapting to new strategies of providing digital customer service , as well as enhancing their CX to cater to customer expectations in a virtual space. This number is set to grow as AI reaches greater capabilities.

2021 140

2021 Customer Experience E-support Omnichannel 140

Bold360

APRIL 12, 2021

For example, m any of our Bold360 retail customers tripled their digital engagement volume s, and self-service tools helped them navigate. One of our customers, a well-known home furnishings retailer had beautifully designed showrooms , which generated most of their revenue.

Customer Engagement 52

Customer Engagement Engagement E-support Multi-Channel 52

Kustomer

NOVEMBER 4, 2020

In 2020, many businesses closed up shop and transferred themselves completely online. Many are still adapting to new strategies of providing digital customer service , as well as enhancing their CX to cater to customer expectations in a virtual space. This number is set to grow as AI reaches greater capabilities.

2021 52

2021 Customer Experience E-support Omnichannel 52

Customers Rock!

DECEMBER 6, 2010

Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items.

Social Media 69

Social Media 2010 Presentation Consumers 69

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. This will help you generate a lot of more leads.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Chattermill

JULY 6, 2017

Challenger banks are now well on their way to offering a full range of banking services to customers including fully functioning current accounts, loans and savings - tackling established banks head-on. Mostly built from the ground up, challenger banks claim to be centered around delivering a top class customer experience.

Banking 76

Banking Customer Experience Competitive Advantage Consumers 76