Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. There is sometimes a misconception that customer churn doesn’t represent much business, but this isn’t true. www.bautomation.com. 26 August 2014. <

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2018 40

2018 Insurance Return on Investment 2017 40

Lumoa

JUNE 22, 2021

About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. Sofia: So well, you do like a lot of things. Merete: Yeah.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. ResponseTek.

2015 97

2015 Multi-Channel 2014 CEM 97

Ian Williams

MARCH 19, 2020

I remember working with a bank, and we developed a set of customer standards and these were things that mattered most to the customers based on what was going to change their behaviour and they were fused with their brand values to give it some kind of uniqueness. And I think that’s something we can both agree with.

Leadership 52

Leadership Consulting Financial Customer Experience 52