Interactions

AUGUST 13, 2020

Due to their more complex nature, it’s important to have an automated system that is advanced enough in order to maintain a high-level of customer satisfaction. Last but not least, out of the ordinary transactions are those that are best suited for a live agent to be properly handled.

Virtual Agent 71

Virtual Agent Healthcare Books Customer Satisfaction 71

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Use Next-Gen AI Reduce Handle Time and Service Cost.

Contact Center 48

Contact Center Virtual Agent Net Promoter Score Fashion 48

Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. For large enterprises, channels are typically supported with a technology, such as an Intelligent Virtual Assistant (IVA). Think of a phone conversation or a live chat conversation.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

Solvvy

JULY 5, 2018

Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Their team uses technology to accomplish more with less. At the core of their business, they’ve used technology to scale in 3 ways: Automating sales.

2002 48

2002 2017 Virtual Agent Sales 48

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. The effect is one of a one-to-one conversation.

2028 69

2028 2030 Interaction Virtual Agent 69

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. With the growing technology, AI Conversational Intelligence has transformed communication between humans and machines.

Virtual Agent 10

Virtual Agent 2030 Customer Success Customer Satisfaction 10