CSM Magazine

MARCH 15, 2024

million policyholders to transition to Avaya’s cloud-based contact centre solutions. By moving to AXP, this financial services giant would be able to streamline interactions across its massive customer base and equip agents with advanced capabilities to drive more personalised, efficient experiences.

Customer Experience 52

Customer Experience Virtual Agent Omnichannel Financial 52

CSM Magazine

APRIL 1, 2022

The new Sabio connector solution enables businesses to use the programmability of Twilio Flex to optimise their customer and agent experience, with conversational virtual agents powered-by Google Cloud’s Dialogflow CX , Agent Assist , and CCAI insights. ” About Sabio. ” About Sabio.

Virtual Agent 52

Virtual Agent Contact Center Technology Insights 52

Interactions

JULY 2, 2020

Collections agents will feel the effects of this increase in volume. Without the right technology to support their contact centers, it’s likely that they won’t have the tools or capability to successfully support customers through their repayment efforts. But, when humans fall short, technology can be the answer.

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

Interactions

JULY 2, 2020

Collections agents will feel the effects of this increase in volume. Without the right technology to support their contact centers, it’s likely that they won’t have the tools or capability to successfully support customers through their repayment efforts. But, when humans fall short, technology can be the answer.

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. THQ: People often think of Zoom as a key technology that got us through the pandemic. What can a customer success platform add to its offering? And why deploy one now?

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. With the growing technology, AI Conversational Intelligence has transformed communication between humans and machines.

Virtual Agent 10

Virtual Agent 2030 Customer Success Customer Satisfaction 10