Customer Care Customer Centricity Customer Experience Design Voice of Customer 
ClearAction
APRIL 29, 2020
Accordingly, you may want to re-assess the charter in your company for your top customer experience leadership role. The following job description describes what’s needed to differentiate ease-of-doing-business for industry leadership by embedding customer-centricity in your enterprise DNA. Bachelor’s degree.
CSM Magazine
AUGUST 22, 2019
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.
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Wootric
FEBRUARY 14, 2019
She has held chief positions in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
Storyminers
JULY 29, 2016
The most important and effective customer retention strategy is to focus on strong product or service delivery. Customers care about their “bang for their buck”. If you deliver what your end customers expect with the high quality they expect for the price, your customers will return to purchase your products and services.
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