Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Grade.us

MARCH 6, 2023

Offer an incentive to engage: Offer a no-strings incentive to get customers a step further into your review funnel. The offer — may be a discount code or a free download — should be available to anyone, whether or not they post a review. For example, attach an offer to a landing page. If you make amends, suggest an amendment.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Download PDF of Full Course Descriptions. Download PDF of Full Course Descriptions.

Customer Service 53

Customer Service Download Customer Service Training Customers 53