Kayako
MAY 13, 2022
Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. White papers.
Comm100
JANUARY 14, 2020
But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Increased customer satisfaction.
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Comm100
APRIL 6, 2020
Offering true omnichannel customer engagement requires you to be omnipresent — you need to be everywhere, all the time. Offer communication channels that your customers expect you to be on. To help convert these customers, you need to be accessible wherever they are, including live chat, email, SMS, and social media.
Tricia Morris
AUGUST 11, 2015
Less than half of the managers surveyed (42%) said their agency uses quantitative metrics to track customer service performance. On August 26 th , join Microsoft (gold sponsor) and Susie Adams, CTO for Microsoft federal, at the DGI Government Customer Service Conference in Washington, DC. Worse yet, 37% don’t know. Click here.
Comm100
JANUARY 14, 2020
But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Increased customer satisfaction.
LiveChat
NOVEMBER 16, 2018
Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. No one ever said that having a customer care number was a necessity to run a business!
ClearAction
OCTOBER 4, 2015
." That shifted our thinking beyond our own self-absorption to thinking about our customers' jobs-to-be-done: productivity maximization, risk minimization, satisfying their customers, etc. We began to talk more about these customer care-abouts as our reason for existence and industry leadership.
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