CSM Magazine

APRIL 22, 2024

Personalization and Predictive Service In the rapidly evolving world of online gambling, personalization and predictive service are becoming cornerstone elements of customer service strategies. This creates a seamless blend of gameplay and personalized customer service, enhancing the overall user experience.

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

ProProfs Chat

JANUARY 30, 2020

Customer Engagement & Loyalty. Customer Engagement & Service. Successful Customer Engagement. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Playvox

SEPTEMBER 2, 2022

The other interesting data point is that even while leaders of support centers are looking to bring agents back to a physical customer care center, they’ve also indicated a strong preference for staying remote themselves. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy.

Contact Center 70

Contact Center Management 2022 Entertainment 70

Martin Hill-Wilson

JUNE 8, 2015

Music and other forms of digital entertainment have a real battle re-monetising their value proposition. And we all like to believe in the stats around customers claiming to be prepared to pay more for superior service. If you want to know more about Brainfood's Strategy Services, please check them out here.

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 52

Customer Service Customer Experience Magazine Books 52