CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! Luckily my mobile was by my bed so I called the emergency services who immediately sent an ambulance. But think again.

Healthcare 81

Healthcare Consumers Customer Service Hospitality 81

CSM Magazine

MAY 15, 2023

Training and educating your customer support representatives with the proper knowledge and equipping them with the right resources like customer service scripts is crucial to delivering satisfactory customer service. They perceive and communicate customer expectations, moods, and perceptions.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

Call Experts

MAY 20, 2022

In an age where customers expect service across multiple channels, companies have to go the extra mile to provide exceptional experiences and retain customers. Don’t spend your time scaling customer service. Whether a customer is calling from a mobile phone or a computer, a contact center can help.

Contact Center 98

Contact Center Call Center E-support E Commerce 98