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Guest Post: 14 Ways to Improve Customer Experience in Flexible Workspaces

ShepHyken

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services. Read Shep’s latest Forbes article: Customer Service And CX Are Not Just For People On The Front Line

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Customer Experience Leaders & Laggards – What’s the Difference?

Customer Alignment

Armed with an intrinsic belief in the business value of Customer Experience excellence, they’re putting the funding, processes, and strategy in place to overcome these hurdles. As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.”

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

The bottom line is, no matter how great your product offerings are, in a world where customers have more information available at their fingertips, more options available to them and more ways to vent their frustrations publicly, you can’t afford to drop the ball on service. WHAT IS EXCELLENT CUSTOMER SERVICE? Really heard.