CX Journey

OCTOBER 5, 2017

Here's what happens and why your work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. Customers change. Customer needs, desires, and expectations change. What are the weak signals?

Innovation 51

Innovation Competitive Advantage Metrics Culture 51

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Market presence: Revenue and number of customers.

Customer Success 94

Customer Success 2023 B2B Customer Relationship Management 94

ShepHyken

OCTOBER 27, 2023

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services. Read Shep’s latest Forbes article: Customer Service And CX Are Not Just For People On The Front Line

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

CX Journey

JUNE 17, 2019

First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. Trying to Imitate not Innovate Your culture and your customer experience are your own unique fingerprints.

Customer Experience 59

Customer Experience Management Culture Customer Centricity 59

Customer Alignment

OCTOBER 2, 2017

We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path. Customer Experience issues are highly visible outside of the organisation.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

CX Journey

JUNE 17, 2019

First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. Trying to Imitate not Innovate Your culture and your customer experience are your own unique fingerprints.

Customer Experience 33

Customer Experience Management Culture Customer Centricity 33