Customer Centricity Customer Change Customer Insights Innovation 
Customer Alignment
OCTOBER 2, 2017
We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path. Principle 1: Value your Customer The ‘right’ insight is at the core of Customer Experience. Leverage existing insight. Continually listen to customers.
Forrester's Customer Insights
APRIL 20, 2022
There's no such thing as a culture of resilience/innovation/collaboration. There's only culture energy. Learn more.
C3Centricity
NOVEMBER 20, 2017
If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category.
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