Customer Centricity Customer Change Customer Satisfaction Leadership 
Maz Iqbal
SEPTEMBER 18, 2014
So I ask you what needs to happen for InterLodge to generate its desired outcomes: higher occupancy rates, higher price points per room, higher levels of customer satisfaction, and ultimately a higher share price? What Is The Core Insight-Lesson For Those Working On Customer Experience And Customer-Centricity?
Integrity Solutions
SEPTEMBER 28, 2023
Because the customer experience (CX) will mirror your employees’ experience, your mission, vision and values have to be clear and embedded into the culture. Clearly define what “customer-centric” actually means as a core value in your organization, and then pull it through into your customer service training.
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Customer Bliss
APRIL 27, 2018
In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. This can be a painful process, but it is also necessary.
Chattermill
MAY 12, 2019
Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Everything Store by Brad Stone. The Ultimate Question 2.0
Kustomer
JUNE 17, 2021
Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience. Guiding Customers to Solutions Using Empathy. For me, having that end to end leadership and visibility is extremely important, particularly in a software service business.
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