Remove Customer Centricity Remove Customer Change Remove Customer Satisfaction Remove Leadership
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How To Cause Customer-Centricity By Shaping The Work Context (Part 2 of 3)

Maz Iqbal

So I ask you what needs to happen for InterLodge to generate its desired outcomes: higher occupancy rates, higher price points per room, higher levels of customer satisfaction, and ultimately a higher share price? What Is The Core Insight-Lesson For Those Working On Customer Experience And Customer-Centricity?

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8 Steps to Help De-clutter and Re-think Your Customer Listening

Customer Bliss

In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. This can be a painful process, but it is also necessary.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Everything Store by Brad Stone. The Ultimate Question 2.0

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How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience. Guiding Customers to Solutions Using Empathy. For me, having that end to end leadership and visibility is extremely important, particularly in a software service business.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Because the customer experience (CX) will mirror your employees’ experience, your mission, vision and values have to be clear and embedded into the culture. Clearly define what “customer-centric” actually means as a core value in your organization, and then pull it through into your customer service training.