Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity.

Culture 83

Culture 2002 Customer Centricity 2007 83

C Space

MARCH 12, 2020

Jessica’s tenure at C Space began 10 years ago in sales, where her thoughtful approach to problem-solving and fearless leadership accelerated her to the role of SVP of sales, overseeing a 20+ person national sales team and leading the company’s annual revenue to record levels. Jessica DeVlieger. President, C Space Americas.

Tourism 59

Tourism Travel Sales Government 59

CX Journey

JUNE 17, 2019

I continue to outline why customer experience transformation efforts stall or slow. In the previous article , I focused on those reasons attributed to company leadership; in this article, I'll outline reasons associated with employees and operations. Ultimately, it’s all on leadership.) Customers change.

Customer Experience 59

Customer Experience Management Culture Customer Centricity 59

CX Journey

JUNE 17, 2019

” I continue to outline why customer experience transformation efforts stall or slow. In the previous article , I focused on those reasons attributed to company leadership; in this article, I'll outline reasons associated with employees and operations. Ultimately, it’s all on leadership.) Customers change.

Customer Experience 33

Customer Experience Management Culture Customer Centricity 33