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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

MAY 12, 2019

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management. The Ultimate Question 2.0

Customer Experience Professionals 56
Customer Experience Professionals Books Customer Experience Hotels 56
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Adjusting your CX program to deal with COVID-19

Qualtrics

MARCH 19, 2020

I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term. Understanding and responding to customers’ changing needs is even more critical in this environment. Should we delay any survey launches for the time being?

Airlines 56
Airlines Metrics Healthcare Feedback 56
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