Customer Experience Leaders & Laggards – What’s the Difference?
Customer Alignment
OCTOBER 2, 2017
track in eliciting customer feedback and are more likely to respond to individual customer’s feedback, than leaders. This ‘responding to feedback’ is one area where we can see laggards as a group doing more of, than leaders. Principle 1: Value your Customer The ‘right’ insight is at the core of Customer Experience.
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