CSM Magazine

MARCH 3, 2020

Through such information, organizations know what to expect from their customers whenever they call them up – their frustrations and needs, and so much more. Sales teams can also see openings for new opportunities whenever a contact at their customer changes jobs.

Customer Success 52

Customer Success Return on Investment Workshop Sales 52

CX Journey

JULY 5, 2016

Focusing on the customer experience has clear benefits. For every dollar invested in the customer experience, expect three times that in return on investment ($3 for every $1 invested). Some industries, like financial services, saw even higher ($5) returns!

Customer Experience 47

Customer Experience ROI Return on Investment Customer Experience Professionals 47

ChurnZero

AUGUST 13, 2021

But I also think having a Customer Success tech stack that helps you along the way, in the sense of as you grow, it naturally tells you at what stage you should be doing things. To find out what your top considerations should be when building your Customer Success tech stack, watch the webinar now.

Customer Success 98

Customer Success Webinar Communication Interaction 98

CSM Practice

AUGUST 26, 2019

It is amazing how many organizations do not focus on how to change the behavior of their internal groups to help them understand the behavior of their external customers. Changing management is hard but critical to the success of a CS team. Ultimately, that change in behavior is what delivers your ROI.

Customer Success 49

Customer Success Net Promoter Score ROI Measurement 49

ChurnZero

AUGUST 13, 2021

But I also think having a Customer Success tech stack that helps you along the way, in the sense of as you grow, it naturally tells you at what stage you should be doing things. To find out what your top considerations should be when building your Customer Success tech stack, watch the webinar now.

Customer Success 52

Customer Success Webinar Communication Interaction 52