Customer Confidence Customer Focused ROI Technology 
ShepHyken
NOVEMBER 14, 2016
Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Where customers go, service follows. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 7, 2018
If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. But, even if you’re not going to be reviewed, perform as if you are. – Shep Hyken.
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